Frequently Asked Questions

Everything you need to know about your LILYGO hardware and orders.

What shipping methods do you use for international orders?

We offer standard international shipping and expedited options via carriers like DHL and FedEx to ensure your development boards arrive safely and quickly.

Do LILYGO products come with technical documentation?

Yes, all our products include links to comprehensive GitHub repositories containing schematics, sample codes, and pinout diagrams for ESP32 and LoRa modules.

What is your return policy for defective electronics?

We offer a 30-day return policy for any manufacturing defects. Please contact our support team with your order number and a description of the technical issue.

Are your development boards compatible with the Arduino IDE?

Most LILYGO products are fully compatible with the Arduino IDE, PlatformIO, and MicroPython, making them versatile for various programming environments.

Can I request a bulk discount for educational or commercial projects?

Absolutely. We offer tiered pricing for volume orders. Please reach out to our sales department with your project requirements and quantity needs.

How can I track my package after it has been shipped?

Once your order is dispatched, you will receive an automated email containing a tracking number and a link to the carrier's tracking portal.